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10px;border-radius:6px;cursor:pointer;font-size:.9rem;color:var(--text)}.menu-item:hover,.menu-item:focus-visible{background:var(--surface-2)}.menu-item.danger{color:var(--danger)}.menu-back{justify-content:flex-start;font-weight:700}.menu-tags{width:240px}.menu-tags input{margin:4px 0 6px;padding:6px 9px}.menu-tags ul{list-style:none;margin:0;padding:0;max-height:220px;overflow-y:auto}.menu-tags ul .menu-item{justify-content:flex-start}.menu-note{margin:4px 10px}.conversation-header{padding:10px 16px 8px;row-gap:6px;align-items:flex-start}.header-title{flex:1}.header-actions{display:flex;align-items:center;gap:4px;flex:none}.header-tags{flex:1 1 100%}.header-tags .tag-picker{margin:0}.header-tags .tag-menu{left:0;right:auto}.header-from{display:flex;align-items:baseline;justify-content:space-between;gap:12px;margin-top:2px;min-width:0}.header-from time{flex:none;white-space:nowrap}.hours-form{display:grid;gap:12px}.hours-toggle{gap:8px;align-items:center;flex-wrap:wrap}.hours-table td{padding:6px 8px;vertical-align:middle}.hours-table label{gap:8px;align-items:center;margin:0}.hours-table input[type=time]{width:auto;padding:5px 8px}.store-tag{color:#fff;letter-spacing:.02em}.header-tags{display:flex;flex-wrap:wrap;align-items:center;gap:5px}.list-section{list-style:none;padding:7px 16px 6px;font-size:.72rem;font-weight:800;letter-spacing:.06em;text-transform:uppercase;color:var(--muted);background:var(--surface-2);border-bottom:1px solid var(--border)}.list-section.needs{color:var(--accent-strong);background:var(--accent-soft)}.list-section-count{font-variant-numeric:tabular-nums;margin-left:4px}.ticket-list li.needs-reply .ticket-row{box-shadow:inset 4px 0 0 var(--accent)}.ticket-list li.needs-reply .ticket-row .ticket-top strong{font-weight:800}.ticket-list li.needs-reply .ticket-from{font-weight:600}.ticket-list li.needs-reply .ticket-preview{color:var(--text)}.ticket-row .ticket-top strong{font-weight:500}.wait-age{font-size:.8rem;font-weight:800;color:var(--accent-strong);white-space:nowrap;font-variant-numeric:tabular-nums;flex:none}.wait-age.late{color:var(--danger)}.row-when{color:var(--muted);font-size:.8rem;white-space:nowrap;flex:none}.needs-mark{margin-left:auto;flex:none;font-size:.7rem;font-weight:800;color:var(--accent-strong);text-transform:uppercase;letter-spacing:.04em}.other-tickets li.needs-reply{box-shadow:inset 3px 0 0 var(--accent)}.snooze-menu{width:270px;display:flex;flex-direction:column}.menu-heading{font-size:.72rem;font-weight:800;letter-spacing:.06em;text-transform:uppercase;color:var(--muted);padding:4px 10px}.snooze-menu hr{border:0;border-top:1px solid var(--border);margin:6px 0;width:100%}.snooze-custom{display:flex;gap:6px;padding:6px 4px}.snooze-custom input{flex:1;min-width:0;margin:0;padding:5px 7px;font-size:.85rem}.snooze-custom button{padding:5px 10px}.snooze-note{margin:4px;width:auto;padding:6px 8px;font-size:.85rem}.menu.is-snoozed .icon-btn{color:var(--chat)}.list-section.snoozed{color:var(--chat);background:color-mix(in srgb,var(--chat) 10%,var(--surface))}.ticket-list li.snoozed .ticket-row{opacity:.85}.row-when.snoozed{color:var(--chat);font-weight:700}.snoozed-note{color:var(--chat);font-weight:600;white-space:nowrap}.snooze-menu .menu-item span{white-space:nowrap}.snooze-menu{width:290px}.list-section{white-space:nowrap;overflow:hidden;text-overflow:ellipsis}